Return policy

We want you to love what you ordered. If something isn’t quite right, we’re here to help.

Return Eligibility

  • Returns must be requested within 14 days of delivery
  • Items must be unworn, unused, with original tags attached, and in original packaging
  • Proof of purchase (order confirmation or receipt) is required

To start a return, please contact us at:
service@peppermayos.com

Returns sent without prior authorization will not be accepted.


How to Return

Once your return request is approved, we will provide detailed instructions, including the return address.

Please do not send your item back to the original shipping address, as this may delay processing.


Damages & Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
We will evaluate the issue and provide a suitable solution.


Non-Returnable Items

The following items cannot be returned or exchanged:

  • Swimwear (for hygiene reasons), unless defective or damaged upon arrival
  • Final sale items
  • Free gifts or promotional items
  • Gift cards


Exchanges

If you need a different size or style, please contact us at service@peppermayos.com.

We recommend confirming all details before returning your item to ensure a smooth exchange process.


Refunds

  • Once we receive and inspect your return, we will notify you of the approval status
  • If approved, refunds will be issued to your original payment method
  • Processing time: within 3 business days after receiving your return
  • Please note: your bank or card provider may require additional time to process the refund


Return Shipping Costs

  • Customers are responsible for return shipping costs (unless the item is defective or incorrect)
  • Original shipping fees are non-refundable
  • Duties and taxes (if applicable) are non-refundable


Important Notes

  • Please provide a valid tracking number after shipping your return
  • Returns sent without tracking may not be processed
  • Our return facilities are located in the United States and Hong Kong, depending on your location


Need Help?

If you have any questions, feel free to contact us anytime:

Email: service@peppermayos.com